If the Lotus Flow app becomes unresponsive, freezes, or gets stuck on a particular screen, the following steps may help resolve the issue.
Step 1: Make sure you’re using the latest version
Visit the App Store or Google Play Store and check if an update is available for Lotus Flow.
Installing the latest version ensures you have the most recent improvements and bug fixes.
Step 2: Restart the app and your device
Close the Lotus Flow app completely and reopen it.
If the issue persists, restart your device and launch the app again.
Restarting your device can help resolve temporary software issues that may affect the app’s performance.
Step 3: Reinstall the app
If restarting doesn’t resolve the issue:
Delete the Lotus Flow app from your device.
Download the latest version from the App Store or Google Play Store.
Sign in to your existing account.
Reinstalling the app does not cancel your subscription.
Still experiencing the issue?
If the app continues to freeze or becomes stuck after following these steps, please contact our support team via [email protected]
To help us investigate more quickly, please include:
A screenshot or screen recording showing where the app becomes stuck.
Your device model.
Your operating system version (iOS or Android).
A brief description of what you were doing when the issue occurred (for example, signing in, opening a class, or starting a workout).
Providing this information helps us identify the issue more quickly and work toward a solution.