If you purchased a Lotus Flow subscription but don’t see Premium access in the app, this may be related to where you purchased your subscription or which account you’re currently signed in to.
Follow the steps below based on how you purchased your subscription.
If you purchased through the Apple App Store or Google Play
If you purchased your subscription through the Apple App Store or Google Play and later reinstalled the app or changed devices, you may need to restore your purchase.
To restore your subscription:
Open the Lotus Flow app.
Go to the purchase screen.
Tap Restore Purchase at the bottom of the screen.
Lotus Flow will check for an active subscription associated with your Apple ID or Google account and restore your Premium access if one is found.
Before restoring your purchase, make sure that:
You’re signed in with the same Apple ID or Google account used for the original purchase.
Your subscription is still active.
Your device has an active internet connection.
If you purchased through the Lotus Flow website
If you completed a quiz, assessment, or purchase through the Lotus Flow website, an account was automatically created for you during the purchase process.
To access your subscription:
Open the Lotus Flow app.
Go to Profile.
Tap Sign In.
Sign in with the email address associated with your purchase.
If you don’t remember your password, select Forgot Password or Get Sign-In Link on the login screen.
Make sure you’re using the correct email address
If you have more than one Lotus Flow account, you may be signed in with a different email address from the one associated with your subscription.
If you’re unsure which email address you used, check your:
Purchase confirmation email
Welcome email from Lotus Flow
Previous Lotus Flow login emails or credentials
If you can’t find these emails, please also check your Spam or Junk folders.
Still don’t have Premium access?
If you’ve followed the steps above and still can’t access Premium, please contact us at [email protected], and we’ll be happy to investigate.
To help us locate your subscription more quickly, please include:
The email address used for your purchase
Any alternative email addresses you may have used
A screenshot showing what you see in the app
This information will help us locate your account and assist you more efficiently.