If you’ve purchased a Lotus Flow subscription but don’t see Premium access in the app, don’t worry. This is usually related to how the subscription was purchased or which account is currently signed in.
Step 1: Check how your subscription was purchased
If you purchased through the Apple App Store or Google Play
If you previously purchased your subscription through the Apple App Store or Google Play and later reinstalled the app or changed devices, you can restore your purchase.
To do so:
Open the Lotus Flow app.
Navigate to the purchase screen.
Tap Restore Purchase at the bottom of the screen.
The app will check for any active subscriptions associated with your Apple ID or Google account and restore your Premium access.
Please make sure that:
You are signed in with the same Apple ID or Google account used for the purchase.
Your subscription is still active.
Your device has an active internet connection.
If you purchased through the Lotus Flow website
If you completed a quiz, assessment, or purchase through the Lotus Flow website, your account was created automatically during the purchase process.
To access your subscription:
Open the Lotus Flow app.
Tap Profile.
Tap Sign In.
Sign in using the email address associated with your purchase.
If you don’t remember your password, tap Forgot Password or Get Sign-In Link on the login screen.
Step 2: Make sure you’re using the correct email address
If you’ve previously created more than one Lotus Flow account, it’s possible you’re signed in with a different email address than the one used to purchase your subscription.
If you’re unsure which email address was used, please check:
Your purchase confirmation email.
Your welcome email from Lotus Flow.
Any login credentials previously sent to you.
Also be sure to check your Spam or Junk folders if you cannot locate these emails.
Still don’t have Premium access?
If you’ve completed the steps above and your Premium access is still missing, our support team will be happy to investigate.
Please include:
The email address used for the purchase.
Any alternative email addresses you may have used.
A screenshot of what you’re seeing in the app.
This information will help us locate your account and resolve the issue more quickly.